How can we
help you?
Find answers, get support, and make the most of your Vikio experience.

Browse by topic
- Getting StartedLearn the basics and set up your Vikio account.
- Your CompanionCreate, customize, and manage your companions.
- Chat & VoiceHow messaging, voice mode, and memory work.
- Plans & BillingManage your subscription, payments, and invoices.
- Credits & UsageUnderstand credits, limits, and usage details.
- Privacy & SafetyPrivacy, data, and keeping your experience safe.
Popular questions
View all articles- Tap the microphone in any conversation to start Voice Mode. Your companion listens, detects when you stop speaking, replies out loud, and keeps a full transcript in the chat. It uses the same AI and the same memory as text chat, and it understands English, Spanish, and mixed Spanglish without switching anything manually.
- Go to Create Companion and walk through the guided steps: appearance, personality, voice, interests, and how they speak to you. You can save a draft at any point and finish later. Your plan determines how many companions you can keep active at once.
- Credits pay for generated media such as photos and extended voice usage, on every plan. Messages are covered by your plan; credits are only spent when you request something generated. You can see your balance and history on the Credits page.
- Yes. Your companion builds memory from your conversations and your profile, so it remembers your name, what you care about, and what you talked about before. You can review and clear memory from Settings at any time.
- Open Plans to compare Free, Plus, and Premium, then choose the plan you want. Upgrades take effect immediately, and downgrades or cancellations apply at the end of your current billing period. Billing is managed from Settings.
- In Settings you can delete individual conversations, archive companions, or permanently delete your account and all associated data. Deletion is irreversible and removes your conversations, companions, and profile.
Still need help?
Our support team is here for you. We usually reply within 24 hours.